Refund policy

We take care in preparing, packing and delivering every order. If something isn't right, please let us know so we can make it right. 

Change of mind

As our food is perishable and prepared in small batches, we are unable to offer refunds or exchanges for change of mind once the applicable order cut-off has passed.

Before the published order cut-off, please contact us as soon as possible if you need to change or cancel your order and we'll do our best to assist.

Problems with your order

If an item is missing, incorrect, damaged on arrival or you believe there is a problem with the quality or safety of your food, please contact us as soon as possible after receiving your delivery.

Please include your order number and, where relevant, photographs of the affected item so we can understand what has happened and resolve it promptly.

Depending on the circumstances, we may offer a replacement, refund or other appropriate remedy.